Return and Refund Policy

Thank you for your purchase. Please carefully read the return and refund terms below.

1. Return Period

We accept return requests made within 30 calendar days of delivery.
Return requests submitted after the 30-day period will not be accepted.

2. Return Conditions

To be eligible for a return or refund:

  • Items must be unused, unwashed, undamaged, and unaltered, and returned with all original accessories and packaging.
  • All tags, stickers, and packaging must remain intact.
  • We reserve the right to refuse a return if, upon inspection at our warehouse, the item shows signs of use, damage, or missing accessories.

3. Return Shipping Costs

US Orders

Unless the item was damaged or defective upon delivery, or we shipped the wrong item, the customer is responsible for all return shipping costs.

Canadian Orders

The customer is fully responsible for all cross-border shipping costs, duties, GST/HST (Goods and Services Tax/Harmonized Sales Tax), and customs brokerage fees incurred during the return process.
Import fees paid on the original order to Canada are non-refundable. If eligible, customers must apply directly to the Canada Border Services Agency (CBSA) for a duty refund.

Free shipping offers on the original order apply only to the initial shipment and do not cover return shipping.

4. How to Initiate a Return

  1. Contact our customer support team to request a Return Merchandise Authorization (RMA) number.
  2. Please provide your order number and photos of the item (if applicable).
  3. Clearly mark your RMA number on the outside of the return package.
  4. Ship the package to our designated warehouse address using a trackable shipping service.
    We do not accept packages that do not include a valid RMA number.

5. Refund Processing

Upon receipt and inspection of your returned item:

  • Approved refunds will be processed within 5–10 business days. – Refunds will be issued to your original payment method.
  • Your bank or card issuer may require additional processing time to credit the funds to your account.
  • For customer-initiated returns (e.g., change of mind, incorrect size), the original shipping costs are non-refundable. ## 6. Damaged, Defective, or Incorrect Items
    If you receive an item that is damaged, defective, or does not match your order, please contact us within 7 calendar days of delivery and provide clear photos.
    For eligible claims, we will arrange an exchange or a full refund. If the issue is verified to be our fault, we will cover the associated shipping costs.

7. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made, engraved, or personalized items
  • Clearance items or items marked “final sale”
  • Items damaged after delivery due to misuse, accidents, or normal wear and tear

8. Exchange Information

We offer exchanges for eligible items. To exchange for a different size or color, please submit a return request first. You are responsible for return shipping costs, and new shipping fees may apply for the replacement shipment.

Disclaimer

We are not responsible for return packages lost or misplaced during transit. We strongly recommend using a trackable shipping service and retaining proof of tracking until the refund process is complete.

If you have any questions regarding returns or refunds, please contact our customer service department.